Updated: Monday January 25, 2010
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Company Name
AT&T (AT&T Corporation AT&T CORP (NYSE:T))
AT&T Services
Dedicated Internet Access (DS1, DS3, OCn, Frame relay), Transport (Private line including international services, ATM, Fiber), Voice (Long distance, Local, Toll free) and extended services such IP VPN, MPLS, teleconferencing services, voice over IP, server co location, shared web hosting, and other managed network services in 60 countries and 850 cities worldwide.
AT&T Pricing
AT&T Highlights
AT&T has been rated best performing IP Network by Boardwatch and Keynote Systems.  Visit this link to view performance real time http://ipnetwork.bgtmo.ip.att.net/index.html
AT&Ts Online Customer Portal- AT&T has been rated best customer portal for online management.  Visit the link http://worldnet.usage.mis.att.net/wur/ and click on sample reports.
Peer Monitor - If you're hosted on our network, AT&T has proprietary software called Peer Mon that makes sure our network is always available.
Visit our trace route server at:
telnet://route-server.ip.att.net .  This will let you see how many hops we are from any destination on the Internet. 
AT&T Service Level Guarantee on Private Line, Clear Channel T1 Service
AT&T's commitment on provisioning: Installed by Due Date
MIS On-Time Provisioning SLA
AT&T commits to complete installation of Covered Access Arrangements by the Due Date. If AT&T does not meet this SLA for an Access Arrangement at a Site, Customer will be entitled to a credit equal to the installation charge of the Access Arrangement, after the installation is completed.

Covered Access Arrangements and Due Dates
The MIS On-Time Provisioning SLA applies with respect to Covered Access Arrangements, as defined in thefollowing table, provided that local access is confirmed to be available at the time of the technical interview. The On-Time Provisioning SLA does not apply with respect to any access arrangement ordered for, and/or associated with, any type of Customer collocation arrangement on AT&T's premises.

Covered Access Arrangement Due Date
Access of any speed that is provisioned as part of a T1 Local Channel, including multiple T1 Configurations 32 business days after completion of technical interview

Access of any speed which is provisioned as part of a T3 Local Channel 42 business days after completion of technical interview

Access of any speed which is provisioned as part of an OC-3 Local Channel 63 business days after completion of technical interview
AT&T's commitment on On-net Network Availability: 99.999%
AT&T commits to an MIS Service Availability percentage of 99.999%. If Customer experiences any continuous Service Outage with a duration in excess of one (1) minute in any calendar day, Customer will be entitled to an MIS Service Availability SLA credit equal to 1/30th of the total MIS monthly charges for the affected Customer Site for such day.
AT&T's commitment on Off-net Network Availability: None stated
None stated
AT&T's commitment on Maximum Time to Restore: 3 hours
AT&T commits to restore MIS at a Customer Site affected by an Outage within three (3) hours after a trouble ticket is opened. If AT&T does not meet this SLA, Customer will be entitled to an MIS Time to Restore SLA credit equal to 1/30th of the total MIS monthly charges for the affected Customer Site for each such incident.

MIS is considered restored when AT&T Customer Care makes its first attempt to notify Customer that the problem
has been resolved and the Service Component(s) are available for Customer to use.
AT&T's commitment on Data Delivery: 99.9%
AT&T commits that the MIS Packet Loss Ratio will be no greater than 00.1% (Data Delivery will be no less than 99.9%). If AT&T does not meet this SLA in a month, Customer will be eligible for an MIS Packet Loss SLA credit of 1/30th of Customer's total Covered Charges for all Customer Sites.

"MIS Packet Loss Ratio" is the average percentage of Data Delivered that is Lost in a month, measured for all city pairs that are AT&T US IP Backbone Nodes. Packet Loss Ratio for each city pair is calculated by dividing Lost Data by Data Delivered and multiplying by 100.

"Data Delivered" is the data delivered in a month by AT&T Customers to an ingress router at an AT&T US IP Backbone Node for delivery to an egress router at another specific AT&T US IP Backbone Node.

"Lost Data" is the Delivered Data that is not actually received by that egress router at the other AT&T US IP
Backbone Node.
AT&T's commitment on Maximum Latency: 39ms
AT&T commits that MIS Latency (i.e., Roundtrip Backbone Transit Delay) will be no more than 39 milliseconds. If AT&T does not meet this SLA in a month, Customer will be eligible for a credit of 1/30th of Customer's total Covered Charges for all Customer Sites.

"MIS Latency" is a monthly measure of US Network-Wide Delay, which is the average interval of time it takes during the applicable calendar month for a test packet of data to travel from one AT&T US IP Backbone Node to
another and back again (see http://ipnetwork.bgtmo.ip.att.net/pws/current_network_performance.shtml).
AT&T's commitment on Maximum Packet Loss: See Data Delivery Guarantee
None stated
AT&T's commitment on Throughput: None stated
None stated
AT&T's commitment on Scheduled Downtime: Yes, see notes
Maintenance is done after for only certain segments of the network. Customers within a segment are given email notifications with ample time to prepare.
AT&T's termination options: See notes
Credit Request Process

 

In order to receive a credit under an MIS SLA, Customer must submit the credit request by e-mail to the AT&T SLA Administration Center at credits@attsit.com by the end of the month following the month in which the provisioning was completed or the trouble was cleared.

 

 

For any calendar day, Customer may receive only one credit with respect to any particular Site for the MIS Service Availability SLA or MIS with VoIP Site Availability SLA. In addition, Customer may receive only one credit in any calendar month with respect to each of the MIS Latency SLA and the MIS Data Delivery SLA.

 

 

In any calendar month, Customer may receive no more than five credits with respect to any particular Customer Site with respect to all SLAs.

 

 

In any calendar year, Customer may receive no more than thirty credits with respect to any particular Customer Site for all SLAs other than the On-Time Provisioning SLA. Customer may not receive credits for both the MIS Time to Restore SLA and the MIS Service Availability SLA for a Site if AT&T's failure to meet both SLAs is attributable to the same Outage at the Site.

 

 

Definitions

 

"Covered MIS Monthly Charges" for a Customer Site means:

 

the monthly charges for MIS Ports at the Customer Site

 

the monthly charges for CPE management at the Customer Site (for MIS with Managed Router only)

 

the monthly charges for AT&T access circuits at the Customer Site (for Local Access Combo only)

 

 

"Outage" means an occurrence within the AT&T IP Network (and in the case of AT&T with Managed Router, the AT&T-provided dedicated access and/or the AT&T CPE) that is unrelated to the normal functioning of an IP network and that results in the inability of Customer to transmit IP packets. Measurement of Outage time begins when a trouble ticket is opened by AT&T Customer Care and ends when AT&T Customer Care makes its first attempt to notify Customer that the problem has been resolved and the Service Component(s) are available for Customer to use.

 

 

SLA Exclusions

 

AT&T is not responsible for failure to meet an SLA resulting from:

 

the conduct of Customer or others authorized by Customer to use MIS

 

the failure or deficient performance of power, equipment, services or systems not provided by AT&T

 

service interruptions, degradation or delays due to access lines or Customer Premises Equipment

 

whether provided by AT&T or others (except as specifically provided in a particular SLA)

 

service interruption, degradation or delay during any period in which AT&T or its agents are not afforded access to the premises where access lines associated with the services are terminated or AT&T CPE is located

 

service interruption, degradation or delay during any period when a Service Component is removed from service for maintenance or rearrangement purposes or for the implementation of a Customer order

 

Customer's election not to release a Service Component for testing and/or repair and continued use of the Service Component

 

Force Majeure Conditions

 

 

In addition, MIS SLAs do not apply (a) if Customer is entitled to other available credits, compensation or remedies under its Service Agreement for the same service interruption, degradation or failure, or (b) for interruptions not reported to AT&T, or (c) where Customer reports an SLA failure, but AT&T does not find any SLA failure.

 

AT&T Contact Numbers
Questions about pricing or to order services: 816-524-5555 John Hudson (6423), Jeff Jackson (6427) 8:00 to 5:00 CST Mention T1 Shopper for faster service!
Questions about billing: 888-613-6330 (24x7)
Technical Support: 888-613-6330 (24x7)
John Hudson, Sales, 816-524-5555 x23 Managed Internet Customer Care: 888-613-6330 DSL Customer Care: 877-937-5288 Frame Relay and Privateline Maintenance: 877-288-3499
AT&T Technical Tools
AT&T's ASN number is AS7018
AT&T's Looking Glass/Traceroute tool for measuring network performace is here.
ATT Network Map (Local USA Fiber)
ATT Traceroute (Latin America)
AT&T ASN's - AS7018, AS4467, AS5727, AS5728, AS5731, AS6478 and others.
ATT BGP4 Routing
ATT Route Server, ATT Canada - East (AS15290), ATT Canada - West (AS15290)
AT&T References
Simplot, Logismarket, Equifax, The Cooperators, Guess, Schneider Electric, TabWare OnLine, North Carolina Army National Guard, National Passport Information Center, United States Golf Association
AT&T Top Rankings/News
Internet Users Give AT&T Worldnet Service Highest Ranking in J.D. Power and Associates Study - August 5th, 2003  More...
VeriTest - Consistent A+ rankings in 9 categories - July 2003 -  More...
AT&T Worldnet was awarded the 2002 "Best of the Tests" award for Best ISP by Network World - November 2002 - More...
AT&T Wins Five Telemark Gold Awards for Outstanding Levels of Customer Satisfaction - July 02, 2003  More...
AT&T Ranked #1 by High-Volume Long Distance Callers in J.D. Power and Associates Study - July 01, 2003 -  More...
AT&T Leadership
  Edward E. Whitacre Jr.,  Chairman, CEO
 Betsy Bernard Pres
 Thomas Horton, CFO, Sr. Exec. VP
 Reed Harrison, Pres - AT&T Newtwork Services
 John Polumbo, Pres and CEO - AT&T Consumer
AT&T Employees
AT&T Key Dates
Bell Telephone Company formed in 1877
March 3, 1885 American Telephone and Telegraph Company incorporates as a wholly owned subsidiary of American Bell
December 30, 1899, AT&T acquires the assets of American Bell and becomes the parent company of the Bell System
January 1, 1984 AT&T splits into seven regional Bell operating companies
1994 AT&T Wireless forms though acquisition of McCaw Cellular for $11.5 billion
September 20, 1995 - AT&T restructures into three separate publicly traded companies: a systems and equipment company (which becomes Lucent Technologies,) a computer company (NCR) and a communications services company (which remains AT&T.)
July 9, 2001 - AT&T Wireless splits to become an independent company
November 18, 2002 - AT&T Broadband and Comcast complete merger beginning business as "Comcast Corporation".
AT&T Headquarters
ATT is headquartered at One AT&T Way Bedminster, NJ 07921 Phone: (908) 221-2000
AT&T Service Locations
The new AT&T owns and operates world-class local, national and global wireline, wireless and IP/data networks, including one of the world's most advanced and powerful IP backbone networks, which uses multiprotocol label switching (MPLS) technology to enable seamless integration of multiple networking technologies. This reliable, high-performance infrastructure enables businesses to evolve toward IP and support diverse applications while still taking advantage of their existing network infrastructure.
The company's U.S. networks include:
50.2 million access lines (*SBC-only access lines).
6.5 million DSL lines.

Access to more than 18,000 Wi-Fi hot spots in 42 countries.

The new AT&T's global backbone network includes:
1,500 managed MPLS nodes in 80 countries.
75,000 MPLS customer ports.
28 data centers.
410,000 fiber route miles