Bellsouth DSL, T1 & T3 Information

Internet: T1, T3, DSL, ADSL, MetroE
Data: Frame Relay, Wide Area Networks, VPN, Point to Point Services Voice: ISDN PRI, Business Phone Lines, ISND BRI, Long Distance

MID-BAND METRO ETHERNET
Effective June 30, 2006 BellSouth introduced our new Mid-Band Metro Ethernet offering at speeds of 2M, 4M and 8M. These new speeds are available with copper or fiber delivery, depending on the customer’s distance from the serving Cisco switch. The product team anticipates launching NetVPN and Metro Ethernet DIA services using these speeds in mid-August. Call Greg at 866-360-9229 for pricing.

 *T3, Frame Relay, Wide Area Networks, VPN, Point to Point Services, ISDN PRI, Business Phone Lines, Long Distance:
The monthly rate for these products varies based on quantity of circuits, speed, term commitment, volume/billing commitment and availability. All price quotes for these services must be customized based on the customer’s requirements. Call Greg 561-741-8650

2nd Quarter 2006 Promotions:

 
BellSouth T1 Dedicated Internet Access
Product----------------------Term--MRC
256k Packaged Frame--24mo--$497
512k Packaged Frame--24mo--$598
768k Packaged Frame--24mo--$654
1.5m Packaged Frame--24mo--$800

(Packaged - Bell Provided Router)
256k Packaged Frame--36mo--$442
512k Packaged Frame--36mo--$530
768k Packaged Frame--36mo--$579
1.5m Packaged Frame--36mo--$750


New “BellSouth Integrated Solutions” (BIST1) customers will receive the following:

• 24-month– Package rate starting at $664 and 100% installation waiver
• 36-month – Package rate starting at $469 and 100% installation waiver

DSL

New or existing BellSouth Small Business customers who:

1. Currently do not have FastAccess Business DSL service
2. Sign a new local service term election agreement or have an existing local service term election agreement
3. PIC and LPIC to any combination of BST (5124), BSLD (0377) or BSLD-Complex (0432)
4. Sign FastAccess Business DSL Internet Answers Term Agreement
   
   Qualify for the following FastAccess Business DSL offer:
   $30 off Per Month for 36 Months - OR - $20 off Per Month for 24 Months
   $30 off first 36 months or $20 off first 24 months
   Applies to FastAccess Business, FastAccess Business Static IP, FastAccess Business DSL Plus, FastAccess Business Speeds 384 / 768; Not available with FastAccess Business DSL Lite
   Additional reward of $4.95 off per month for Complete Choice for Business Customers
   
   REBATE for the following:
   • Free Router for FastAccess Business DSL Plus
   • FastAccess Business DSL Plus customers may elect to receive free modem instead OR
   • Free Router for Business Speed 384 or 768 OR
   • Free Modem or $100 off Router (with or without Wireless Adapter) for FastAccess Business, FastAccess Business Static IP, and FastAccess Business DSL Lite
   
   - Wireless Routers are available for $150.

  

*Internet T1 starting at $550 to $900 per month. Fractional T1 available. The monthly cost is variable based on region, options such as customer provided equipment or Bell provided equipment, and customer term commitment.

*Corporate DSL from $29.95 to $219.95 per month. Monthly rate variable based on speed, availability, and customer term commitment.

Post-sale Professional Services
Effective September 1, 2004, Post-Sale Professional Services are available to customers with BellSouth DIA, Network VPN, and eMRS.  These services provide a convenient way for customers to address issues which are outside of the normal turn-up and maintenance procedures.  These services are NOT sold up-front or "pre-sale", but rather are addressed on an as-needed basis by the BellSouth Internet Group, and may be requested by calling the Network Operations Center at 1-800-317-3343, option 2.

Customers will still receive the professional installation, including limited consultation and configuration work at installation time.  Post-sale professional services are provided by the BIG engineers and are billed at rates of $125 to $200 per hour, depending upon the task. 

Item	Est. Hours	Est. Rates
LAN Configuration Support	2 hrs mins	$150/hr
LAN or Application Troubleshooting	2 hrs mins	$200/hr
Basic Router Configuration Support	2 hrs mins	$125/hr
NAT Reconfiguration on CPE	2 hrs mins	$150/hr
IP Address Maintenance	.05 hrs	$125/hr
DHCP	.05 hrs	$125/hr
HSRP	3 hrs mins	$200/hr
Multi-homing	2 hrs	$200/hr
Complex Router Configuration Support	2 hrs	$150/hr
After Hours Labor	2 hrs mins	$125/hr

Our Customers We are driven by the needs of our customers. We understand our customers' needs and deliver innovative products and services to meet those needs. Our People We respect each other. We work together as one BellSouth team. This team reflects the diversity of the communities we serve. Our Communities Everywhere we do business we strive to make our communities better places to live, work and grow. Excellence We strive for excellence in everything that we do including excellent service for our customers, a great place to work for our employees and outstanding performance for our shareholders. Integrity Every action we take reflects the highest ethical standards. We interact with our customers, our employees and our shareholders with honesty and integrity.

BellSouth's commitment on provisioning:

Installation Date. (a) "Installation Date" is the actual date that the Services are made available to the Customer. The Installation Date shall not be deemed missed due to installation delays attributable to (i) reasons of Force Majeure or other causes beyond the reasonable control of BellSouth; or (ii) Customer's applications, equipment or facilities. All expedited installation requests do not qualify for this installation SLA.

(b) The objective for the Installation Date is to be on or before the target date committed to by BellSouth, as reflected on BellSouth's service management records. For any installation for which the objective is not met (other than for the reasons set forth above) Customer will receive a credit, which may be applied towards Customer's subsequent monthly invoice(s), equal to 100% of the installation charges (if any) otherwise payable by the Customer for the Services.

BellSouth's commitment on On-net Network Availability: 100%

Network Availability. (a) "Network Availability" is the percentage of total minutes during a calendar month that the Services are available to the Customer. Network Availability is calculated as follows:

Network Availability = [(Minutes in a month) - (Total outage minutes)] / (Minutes in a month)

The Services shall be deemed to be "unavailable" whenever an outage is recorded on a BellSouth trouble ticket classified as "major" or "critical" by BellSouth's Network Operations Center which results in Customer not having the ability to transmit or receive packets by means of the Services, and "Total Outage Minutes" shall be deemed to be the length of time during which the Services are unavailable to the Customer, as reflected on such trouble tickets. "Total outage minutes" shall not include any outages (i) occurring during scheduled maintenance activities; (ii) attributable to any act or omission of Customer; (iii) attributable to Customer's applications, equipment or facilities; (iv) resulting from reasons of Force Majeure or other causes beyond the reasonable control of BellSouth; or (iv) lasting ten minutes or less.

(b) The objective for Network Availability is 100%. For any month in which the objective is not met, Customer will receive a credit, which may be applied towards Customer's subsequent monthly invoice(s), equal to 1/30th of the monthly recurring charges for the affected Services (i.e., the portion(s) of the Services directly made unavailable as a result of the outage(s) in question) for each cumulative hour or portion thereof during which such Services are unavailable to the Customer (subject to the limitations set forth herein). Unavailability and credits will be prorated and paid in 15-minute increments.

BellSouth's commitment on Off-net Network Availability: 100%

Network Availability. (a) "Network Availability" is the percentage of total minutes during a calendar month that the Services are available to the Customer. Network Availability is calculated as follows:

Network Availability = [(Minutes in a month) - (Total outage minutes)] / (Minutes in a month)

The Services shall be deemed to be "unavailable" whenever an outage is recorded on a BellSouth trouble ticket classified as "major" or "critical" by BellSouth's Network Operations Center which results in Customer not having the ability to transmit or receive packets by means of the Services, and "Total Outage Minutes" shall be deemed to be the length of time during which the Services are unavailable to the Customer, as reflected on such trouble tickets. "Total outage minutes" shall not include any outages (i) occurring during scheduled maintenance activities; (ii) attributable to any act or omission of Customer; (iii) attributable to Customer's applications, equipment or facilities; (iv) resulting from reasons of Force Majeure or other causes beyond the reasonable control of BellSouth; or (iv) lasting ten minutes or less.

(b) The objective for Network Availability is 100%. For any month in which the objective is not met, Customer will receive a credit, which may be applied towards Customer's subsequent monthly invoice(s), equal to 1/30th of the monthly recurring charges for the affected Services (i.e., the portion(s) of the Services directly made unavailable as a result of the outage(s) in question) for each cumulative hour or portion thereof during which such Services are unavailable to the Customer (subject to the limitations set forth herein). Unavailability and credits will be prorated and paid in 15-minute increments.

BellSouth's commitment on Maximum Time to Restore: 4 hours

Mean Time to Repair. "Mean Time to Repair" is the monthly average time over any calendar month it takes for BellSouth to resolve any outage problem classified as "major" or "critical" by BellSouth's Network Operations Center. Mean Time to Repair is calculated as follows:

Mean Time to Repair = Total outage minutes / Total outage occurrences

The objective for Mean Time to Repair is not to exceed four (4) hours. This objective will be measured and reported but the Customer will not receive a credit if the objective is not met.

BellSouth's commitment on Data Delivery:

BellSouth's commitment on Maximum Latency: 55 ms

Latency. (a) "Average Latency" is the monthly average round-trip latency of designated portions of BellSouth's network, determined by measuring round-trip network responses over such portions of the network as determined by BellSouth.

The objective for Average Latency is to not be greater than 55 milliseconds. For any month in which the objective is not met, Customer will receive a credit, which may be applied towards Customer's monthly invoice, equal to 10% of the monthly recurring charges for the Services.

Network delay will not be considered for purposes of Average Latency, and Service credits will not be available to Customer, in cases where the Services are delayed as a result of (i) the negligence, acts or omissions of Customer, its employees, contractors or agents or its end users; (ii) the failure or malfunction of testing equipment, applications or systems; (iii) circumstances or causes beyond the control of BellSouth, including instances of Force Majeure; or (iv) scheduled service maintenance, alteration, or implementation. Such credits will be granted only if Customer affords BellSouth full and free access to Customer's equipment to perform necessary testing, troubleshooting or related activities.

BellSouth's commitment on Maximum Packet Loss: 0.5%

Packet Loss. (a) "Average Packet Loss" is the monthly average round-trip packet loss of designated portions of BellSouth's network, determined by measuring round-trip network responses over such portions of the network as determined by BellSouth.

The objective for Average Packet Loss is to not be greater than 0.5%. For any month in which the objective is not met, Customer will receive a credit, which may be applied towards Customer's monthly invoice, equal to 1/30th of the monthly recurring charges for the Services.

Packet loss will not be considered for purposes of Average Packet Loss, and Service credits will not be available to Customer, in cases where packets are lost as a result of (i) the negligence, acts or omissions of Customer, its employees, contractors or agents or its end users; (ii) the failure or malfunction of testing equipment, applications or systems; (iii) circumstances or causes beyond the control of BellSouth, including instances of Force Majeure; or (iv) scheduled service maintenance, alteration, or implementation. Such credits will be granted only if Customer affords BellSouth full and free access to Customer's equipment to perform necessary testing, troubleshooting or related activities.

BellSouth's commitment on Throughput:

BellSouth's commitment on Scheduled Downtime: Yes, see notes

BellSouth's termination options: See notes

 

BellSouth intends to provide its services such that the Services will perform in a manner consistent with the objectives set forth in this document.  If BellSouth fails to perform its services such that any of the following SLAs are not met, the sole obligation of BellSouth and the Customer's sole remedies shall be for BellSouth to use commercially reasonable efforts to effectuate a repair of the Services and for BellSouth to provide the credits.

Customers will be evaluated for SLA qualified events on the Primary Service and SLA qualified events on the Secondary Service.  SLA Credits will be calculated on each service, Primary Service and / or the Secondary Service and on the billed amount for each service for the month in which the SLA Credit was earned, whether derived by flat or usage billing.

Other Terms and Conditions

Customer should anticipate receiving any applicable credit within 2 billing cycles after the month in which the SLA objective was missed.  If Customer believes a credit should have been applied but was not, Customer must request credits within 120 days after the date of the report from BellSouth giving notice that an SLA objective was missed and that a credit is being issued.  The total credits payable for SLA objectives (other than the Installation Date SLA) missed during any one-month period shall not exceed the total monthly recurring charges for the Services in that month.

Force Majeure  Force Majeure is defined as including war, riots, embargoes, strikes, or other concerted acts of workers (whether BellSouth’s or others), casualties or accidents, malicious or criminal acts of third parties, or any other causes or circumstances whether of a similar or dissimilar nature to the foregoing, which prevent or hinder the delivery of the Services).

 

WebStats

Web Stats is a Web based customer network reporting feature that allows customer to monitor their historical network usage statistics online.  This provides an excellent opportunity for customers to visualize the usage and performance of their Internet connection. Web Stats are offered as part of the standard service for all Frame Relay, Frame Relay MLFR, Metro Ethernet, and Private Line DIA customers.

Customers can access statistical information regarding their Internet connection.  Network samples are taken every five to fifteen minutes by the network statistics system and rolled up each night to create daily, weekly and monthly reports.  These reports are then hosted on a web site (http://webstats.BellSouth.net/mns/) for the customer to view.

 

Questions about pricing or to order services: 866-360-9229 Mention T1 Shopper for faster service!
Questions about billing:
Technical Support:
1-561-741-8650 Greg 1-561-746-0377 Michael 1-561-741-4606 Sanjay

Corporate governance encompasses the internal policies and practices by which BellSouth is operated and controlled on behalf of its shareholders. The advantages of sound corporate governance include having a strong Board of Directors that is accountable to the Company and its owners. A good system of corporate governance also helps BellSouth maintain the confidence of investors, which allows the Company to raise capital efficiently. The business affairs of BellSouth are conducted under the direction of the Board of Directors in accordance with the Georgia Business Corporation Code, as implemented by the Company's Articles of Incorporation and By-laws. The role of the Board of Directors is to effectively govern the affairs of the Company for the benefit of its shareholders and, to the extent appropriate under Georgia law, other constituencies, which include the Company's employees, customers, suppliers, and the communities in which it does business. The Board strives to ensure the success and continuity of the Company's business through the election of qualified management. It is also responsible for ensuring that the Company's activities are conducted in a responsible and ethical manner. BellSouth has a diverse Board that we believe is one of the strongest and most independent in corporate America. BellSouth Chief Executive Officer Duane Ackerman is the only Director who is a BellSouth employee. Our Board includes nine current or retired CEOs, including five from Fortune 200 companies. Distinguished by a depth of experience in a wide variety of challenging industries and professions, the Board has valuable expertise in banking, economics, the law, real estate, insurance and other fields critical to the effective governance and management of a multi-billion dollar enterprise. Corporate Governance Principles The Board adopted BellSouth's corporate governance principles in 2000. Committee assignments are based on the skills and expertise of the individual Director and the needs of the business. The Board meets regularly without members of management present. Directors have access to members of the Company's management team. Board Independence Since BellSouth's incorporation in 1983, a majority of the members of BellSouth's Board have been independent, nonemployee Directors. Nine of the ten Board members are independent, nonemployee Directors. BellSouth Chief Executive Officer Duane Ackerman is the only Director who is an employee of the Company. Independent Board Committees Since incorporation, BellSouth has had an Audit Committee and a Compensation Committee composed of independent, nonemployee Directors. The Audit Committee has had a long-standing practice of meeting privately with representatives of the independent accountant, the Chief Corporate Auditor, and other members of management. The Compensation Committee evaluates the Chief Executive Officer's performance, recommends the Chief Executive Officer's compensation to the full Board, and oversees succession planning. The Committee on Directors and Corporate Governance, which was created in 1998, oversees the Company's corporate governance principles, Board member selection and committee assignments, and Board compensation. It also conducts the annual Board performance evaluation. Disclosure & Certification Since its first quarterly earnings release in 1984, BellSouth has practiced full and timely public disclosure of material information. BellSouth uses Generally Accepted Accounting Principles (GAAP) as the primary method for reporting results in its quarterly earnings releases. Detailed "road maps" reconciling GAAP reporting to normalized results are provided in quarterly earnings disclosures and posted on our website at www.bellsouth.com/investor. In 2002, the Chief Executive Officer and Chief Financial Officer began certifying all quarterly and annual financial reports filed with the Securities and Exchange Commission. Ethics A comprehensive Code of Ethics has been in place since BellSouth incorporated in 1983. A confidential telephone hotline for anonymous reporting of complaints and concerns was established in 1991.

BellSouth Corporation Headquarters 1155 Peachtree St. NE Atlanta, GA 30309-3610

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