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Cbeyond Communications

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Company Name
CBeyond Communications (CBeyond Communications)
CBeyond Communications Services
  • Cbeyond is the voice and broadband Internet provider built exclusively to serve small businesses. We work exclusively with this growing entrepreneurial class of customers and it shows in everything we do - from our customized packages to our unique customer support. Our local, long distance and Internet packages, anytime account management and industry-first VoIP platform give small businesses the communication tools that big businesses enjoy - at an affordable price. Designed with small businesses in mind, Cbeyond offers flexible services and packages that meet your needs. Explore our packages that integrate high-speed T-1 internet access, local and long distance voice service, toll-free numbers, and more—delivering all your communication needs on a single bill.
CBeyond Communications Pricing
You may think you can't afford broadband Internet service like the big companies have. With Cbeyond, you can. Get the speed you need at a price that makes sense for small business.

Base Package BV1 Includes:
1.544 Mbs Full T-1 with Dynamic Allocation
5 Free Phone Lines, expandable to 12
Free Web Hosting
Free 1-800#
Free Long Distance up to 1500 Minutes
100% Uptime guarantee
#1 Ranked Customer Service
CBeyond Communications Highlights
Our Story Our StoryDelivering On the VoIP Model for Telecom Services

Cbeyond has leveraged Voice over Internet Protocol (VoIP) to build the next generation telephone company and has become the model for the competitive telecommunications industry from a sales, technology, financial and regulatory perspective.


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When we founded Cbeyond in late '99, we knew what problem we were trying to solve
. . . our mission was to deliver "big business" communications services to small business customers at prices they could afford and that we could deliver profitably.

We bet properly that this entrepreneurial class of customers, like large businesses, would embrace productivity-enhancing applications creating a need for more bandwidth. And we knew that they would seek a simple, integrated package of communications services from one provider with one bill and that it had to be affordable and easy to use.

We also knew that the technological, operational and financial infrastructures of the traditional telecom service providers were built to solve a different problem (voice replacement) from a different era. So we created a new network, using advanced, next-generation VoIP technology and software-based architecture that delivers converged voice and data applications over a single platform. By providing both services over the same network, we've been able to dramatically reduce what it costs for us to provide these services.

And we take those savings and reinvested them into the areas that speak to our customers:
CBeyond Communications Service Level Guarantee
Is someone offering you
“Cbeyond-like” service?
Cbeyond is so confident about our uptime, we give every
customer a service guarantee. If our T1 is down, you don’t pay.
(See complete terms on reverse.) We think our guarantee is
the best in the industry and we hope you’ll … go compare.
Then they aren’t giving you a T1 to the Internet. Period!
And they aren’t giving you a Service Level Guarantee like ours.
Cbeyond named to the elite
100 Companies to Watch
by Pulver.com
Cbeyond named the strongest
Integrated Access Service Provider in
the United States by Stratecast Partners
Cbeyond® BeyondVoice Service Level Agreement
We’ll credit you for a full day for any hour of service that is interrupted*
Network Availability Guarantee
1. Cbeyond’s IP Network is guaranteed for 100% availability. The Cbeyond
IP Network is defined to include the IAD (integrated access device), local
access loop, aggregation router, connectivity to the core network, and
core network components up to the handoff to either the Internet peering
point (for Internet packets) or the handoff to local, long distance or other
voice services provider for phone service traffic.
2. A network outage (or service interruption) occurs when there is total
loss of service for more than 60 consecutive minutes per occurrence.
Loss of service means that Cbeyond is not able to transmit IP packets on
behalf of the customer, such that the customer is completely unable to
communicate with or access any other Internet Service Providers via the
IP transmission protocol or completely unable to communicate with or
access any other telecommunications providers via the PSTN (Public
Switched Telephone Network), as a result of the failure of Cbeyond’s
facilities, equipment, or personnel used to provide the service.
3. The Cbeyond Network Availability Guarantee does not include customer
premise equipment, customer’s Local Area Network, customer phone
equipment including cables, PBX and associated cards, routine maintenance
events, customer caused outages or disruptions, interconnections
to or from and connectivity within other Local Exchange Carriers (LEC)
networks (for example, calls to certain numbers or area codes), subsequent
voice carriers’ networks, interconnections to or from and connectivity
within other Internet Service Provider (ISP) networks, degraded or slow
service, and force majeure events (as defined in the Terms and Conditions
of the Service Agreement). The Network Availability Guarantee does not
apply to activities associated with service activation.
4. If the Network Availability Guarantee is not met in a calendar month, the
customer is eligible for a full day’s credit (a credit of 1/30th of the
BeyondVoice Communications Package monthly recurring charge
(MRC), additional services not included) for each full hour that the
Guarantee is not met.*
5. In order to be eligible for a credit, customer must notify Cbeyond upon
failure to access Cbeyond’s services and/or equipment. See below for
Credit Limits and Reporting Procedures.
Credit Limits and Reporting Procedures*
1. Customer must notify Cbeyond Technical Support (tech.support@cbeyond.
net or 1-866-424-5100) immediately if they are experiencing an outage
or service interruption. Cbeyond Technical support will investigate
the reported outage and assign a trouble ticket number. Ticket number
and ticket status information can be viewed on Cbeyond Online
(www.cbeyondonline.net).
2. For purposes of measuring the duration of an outage, it begins when
customer notifies Technical Support and ends when Cbeyond Technical
Support confirms that service has been re-established.
3. All requests for credit can be submitted via Cbeyond Online at
www.cbeyondonline.net or sent via email to customercare@cbeyond.net.
Credit requests should be submitted to Cbeyond within 7 days of the end
of the month in which the outage occurred.
4. Credits are exclusive of any applicable taxes charged to the customer or
collected by Cbeyond.
5. Credits related to an outage under the Network Availability Guarantee are
limited to 5 days worth of credit per outage occurrence in a 24-hour period.
In any calendar month, customer’s credits under the Network Availability
Guarantee may not exceed 30 days of BeyondVoice Package service
charges. Customer’s exclusive remedy for any damages arising out of
or related to the BeyondVoice Package Services shall be a credit of the
Package charges paid by the customer in the month during which the
damages arose.
6. All Service Level Guarantee credit requests are subject to review and
verification by Cbeyond.
7. Customer must be current with payments to Cbeyond in order to receive
a Service Level Guarantee credit.
8. Credits will appear within two (2) billing cycles after credit approval.
Service Activation Guarantee
1. Cbeyond guarantees that customer’s service will be activated within
40 business days from date of contract signature. Service activation is
defined to be the date that the service is made available to a customer.
2. This guarantee does not apply in the following situations: delay in
customer-provided telco/local loop facilities or connections, delays due
to faulty or incomplete customer equipment and/or facilities, customer
negligence or omissions, customer-requested delay, customer failure to
respond to communications from Cbeyond, failure of customer to meet
contract approval policies, any special circumstances communicated to
the customer at time of sale, or other circumstances beyond Cbeyond’s
control, including Force Majeure.
3. Should the Service Activation Guarantee not be met, the customer may
request, in writing, a credit that refunds 100% of any BeyondVoice
Installation fee paid by the customer.
4. Credit Requests for the Service Activation Guarantee should be submitted
via Cbeyond Online at www.cbeyondonline.net or sent via email to
customercare@cbeyond.net. Credit requests should be submitted within
30 days of customer’s first bill date.
These Service Level Guarantees are an addendum to the Service Agreement
Terms and Conditions. Cbeyond reserves the right to change or modify the
program rules and regulations or discontinue this limited guarantee program
at any time without notice.
©2003 Cbeyond Communications. All Rights Reserved. Service availability and offer subject to change. Other terms and restrictions may apply.
Cisco, Cisco Systems, and the Cisco Powered Network mark are registered trademarks of Cisco Systems, Inc and its affiliates.
Cisco Systems is the worldwide leader in networking for the Internet. SLA-7.03.v1
CBeyond Communications Contact Numbers
Customer Care for Current Customers
1-866-424-5100
CBeyond Communications Technical Tools
The world's first 100% Voice over Internet Protocol (VoIP) Local Telephone Company

Cbeyond Communications is the leader in the emerging VoIP and broadband Internet services market and the first service provider to build a pure Voice over Internet Protocol (VoIP) local telephone company.


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We use a private IP network and softswitch technology to deliver high quality, affordable communications services. We are a peer to the local phone company and support the primary line telephone services: E911, operator services, line features such as Call Waiting, Caller ID with Name, Three-Way Calling, Call Forward, etc. And unlike many VoIP companies who use the Public Internet to transport voice calls, where quality is "best efforts" and highly dependent on their broadband Internet connection, voice calls with Cbeyond travel over a dedicated IP connection and never touch the Public Internet; allowing Cbeyond to manage the Quality of Service and achieve 99.999% availability.
Learn more about our network

Here is how it works: At each of our customer locations, we install and manage a Cisco Integrated Access Device (a router about the size of a pizza box), which connects to both a customer's existing phone system and LAN. We send our IP traffic across our private Cisco-based backbone network, while handing off Internet data to our Internet service provider partners and phone calls to the Public Service Telephone Network (PSTN). No voice traffic ever goes over the Internet.
Networking Made Easy

Our VoIP network is more efficient than the old way of delivering voice and Internet services. To provide a bundled offering, traditional telecom service providers had to bring together two different networks to deliver their communication services - one for voice traffic, another for Internet traffic. But with our VoIP network, we're able to provide both voice and data traffic over the same network which allows us to dramatically reduce what it costs for us to provide these services and create a higher level of customer service. Our single network with one source of data and advanced operating support systems translates to faster and smoother installations; one number to call for support and online account management tools which put the power of moves, adds and changes into our customers hands - and at their convenience.
Typical bunded services versus Cbeyond Integrated Voice and Data Services

Our VoIP network also improves Internet performance for our customers by maximizing their bandwidth. The old way of providing services set a certain amount of bandwidth for voice traffic, and a certain amount for data traffic. When phone lines aren't in use, all of the bandwidth reserved for voice is just sitting idle. But with Cbeyond's network, since voice and data travel over the same path, when voice lines aren't in use, the full T-1 connection is used for data transfer. We call this Dynamic Allocation of Bandwidth, and it means that our customers always get the fastest Internet connection possible.
Dynamic Allocation diagram

But the benefits of our network technology don't stop there. By creating a network that talks the same language as the Internet (even for voice traffic) we'll be able to deliver future business tools, software and Internet advances over our network directly to our customers. So they can feel confident that our technology will not become obsolete in a few years, but rather will be the foundation for future advances for their growing businesses.
CBeyond Communications References
Sealant Company: Cbeyond - a Surprisingly Affordable Cure for Headaches of DSL and Web Hosting

Todd Walls, MFG Sealants
"Since we signed up with Cbeyond, sales are up 15.2% and profits are up 13.4%. Simply put, that is close to $200,000 dollars. The ability to have more phone lines, faster Internet and to streamline our billing process has made us more efficient. Cbeyond's delivery of the T-1 line enables us to build our own web server and eliminate even more costs. We have priced equivalent services from the "major" carriers and Cbeyond saves us over $6000 dollars a year in telephone and data services. Those savings alone pay for Cbeyond service."
Medical Office: Cbeyond with Voicemail Outperforms Traditional Answering Service

Dr. Hayes Wilson, Piedmont Rheumatology
With Cbeyond, the practice was able to eliminate its separate answering service, saving the business about $1,000 per month. "That is a substantial savings in a two physician practice," says Dr. Wilson. Patients who call, can use the Cbeyond voicemail system to get directions to the office, leave a message to schedule an appointment, or page the doctor on call. The system is set-up to page the doctor until he's reached, so no patient's call goes unanswered.

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CBeyond Communications Top Rankings/News
Why CbeyondAwardsIndustry Acclaim

The industry is taking notice of Cbeyond because no other voice and data company has built its entire network and operations to serve small businesses exclusively. So far, they like what they see. Independent analyst Stratecast Partners named Cbeyond tops among 13 integrated access service providers. And Pulver.com, another industry observer, named Cbeyond one of the "100 Companies to Watch." And Catalyst Magazine named Cbeyond "Catalyst of the Year".


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Cbeyond Communications Wins Stratecast Partners’ 2004 Best-in-Class IP Integrated Access Service Provider Award

Stratecast believes Cbeyond's highly focused strategy of customer target, geography, and service mix makes it one of the top companies to watch in integrated access and IP voice services. Cbeyond has the right mix of services for long-term success in the business voice over IP (VoIP) services market. The company’s ability to offer services with unique feature sets at affordable prices coupled with a localized sales approach strengthens its goal to achieve target market differentiation.

"Cbeyond has relentlessly adhered to its strategy of providing high quality, big-business communications tools and high touch service and support to small businesses at prices they can afford," says Stratecast Partners’ Program Manager Diane Myers. "We feel Cbeyond has the right model for successfully delivering services to SMEs, which continues to be validated as we track the market."


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Cbeyond named 2003 Catalyst of the Year

Cbeyond Communications was named "Catalyst of the Year" by Catalyst Magazine. Each year, Catalyst Magazine recognizes a business who has proven success in these tough economic times -- an agent of change who uses innovation, management effectiveness and risk taking to grow and thrive. Read more ...

Catalyst and Grant Thorton recognize Atlanta's visionary business builders.
by Randy Southerland

James Geiger, CEO Cbeyond Communications is listed in the annual listing of the Catalyst Top 50 Entreprenuers, developed in conjunction with Grant Thorton, to pay tribute to a group of unique individuals who exemplify the best of the entreprenurial spirit. Each has taken his or her own path, but all share the courage and the optimism to build great companies. Directing an organization that earns between $5 million and $100 million in revenues, each of them also has made outstanding contributions, not just to their firms, but to the business community and to the community at large.


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"Cbeyond embodies characteristics important to attracting SME customers. These characteristics include highly competitive pricing, complete focus on SMEs, high-touch customer care, single bill, and fully managed solution." Source: Stratecast Partners, a division of Frost & Sullivan

Stratecast Partners, a division of Frost & Sullivan, is a leading analyst of business and technology strategy. Stratecast Partners' ranking of Cbeyond and twelve other "Best in Class" Integrated Access Service Providers was based on a comprehensive evaluation of financial stability, commitment to SMEs, service options, ease of use and service pricing.

For a detailed table of contents, list of figures and abstract, please visit Stratecast Partners and view the report.


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Cbeyond named to elite 100 Companies to Watch by Pulver.com.


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Frost and Sullivan's Next-Generation Business Local Voice Services: Market Leadership Award: Cbeyond Communications

The Frost & Sullivan Market Engineering Award for Market Leadership is presented each year to the company that has demonstrated excellence in capturing market share within their industry. The recipient has demonstrated strategic excellence in product innovation, marketing, and sales strategies that have resulted in the largest gain in market share over the past 2-3 years.


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Awarded ComputerWorld’s 2001 Honors Laureate

Nominated by Morgan Stanley Dean Witter, its submission is now part of the 2001 ComputerWorld Honors Collection.

Established in 1988/89, the ComputerWorld Honors Program was created to search out and publicly honor organizations and individuals whose use of information technology produces positive social, economic and educational changes.

The Case Study of Cbeyond’s exceptional use of information technology – “Bridging the Digital Divide” -- has been included in the ComputerWorld Honors archive as an example of the revolutionary change Cbeyond has created at the commencement of a new century.
CBeyond Communications Leadership
James F. Geiger, President and Chief Executive Officer

J. Robert Fugate, Executive Vice President and Chief Financial Officer

Jim Markle, Executive Vice President, Networks and Technology

Robert R. Morrice, Executive Vice President and President, Sales and Service

Richard Batelaan, Chief Operations Officer

Chris Gatch, Chief Technical Officer

Henry Lyon, Chief Accounting Officer

Joe Oesterling, Chief Information Officer

Brooks Robinson, Chief Marketing Officer

Brian E. Craver, Senior Vice President, Sales

Julia Strow, Vice President, Regulatory and Legislative Affairs

Joan L. Tolliver, Vice President of Human Resources

Terry S. Trout, Vice President of Marketing Communications
CBeyond Communications Employees
CBeyond has 200+ Employees
CBeyond Communications Key Dates
When we founded Cbeyond in late '99, we knew what problem we were trying to solve
. . . our mission was to deliver "big business" communications services to small business customers at prices they could afford and that we could deliver profitably.

We bet properly that this entrepreneurial class of customers, like large businesses, would embrace productivity-enhancing applications creating a need for more bandwidth. And we knew that they would seek a simple, integrated package of communications services from one provider with one bill and that it had to be affordable and easy to use.

We also knew that the technological, operational and financial infrastructures of the traditional telecom service providers were built to solve a different problem (voice replacement) from a different era. So we created a new network, using advanced, next-generation VoIP technology and software-based architecture that delivers converged voice and data applications over a single platform. By providing both services over the same network, we've been able to dramatically reduce what it costs for us to provide these services.

And we take those savings and reinvested them into the areas that speak to our customers:

Innovative Services and Applications
Highly Competitive Pricing
People Selling To People
Industry Leading Installation Timeframes
One Simple, Easy To Understand Bill
Anytime Access To Online Account Tools To Monitor, Manage Or Instantly Change Service
As a result, Cbeyond enjoys a 99% customer retention rate and is one of the nation's fastest-growing providers of broadband services.
CBeyond Communications Headquarters
1-866-424-2600
320 Interstate North Parkway
Suite 300
Atlanta, GA 30339
CBeyond Communications Service Locations
Houston, Dallas, Ft. Worth, Denver, Chicago
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