Cogent's SLA was last updated Monday September 22, 2014
T1: 40 Business Days
T3: 60 Business Days
Colo: 17 Business Days
OCn: 90 Business Days
Ethernet Loop: 90 Business Days
On net 17 business days or less, Off-Net: 30-45 Days
How does your company define "data delivery "
How does your company measure it?
How does your company mathematically calculate it?
Cogent doesn't provide a Maximum Time to Restore Guarantee.
50 Milliseconds or less over a 1 month period. How does your Cogent mathematically calculate it? Is off net included in this measurement? If it's exceeded do I get a credit? How much credit?
How does your Cogent mathematically calculate it? Is off net included in this measurement? If it's exceeded do I get a credit? How much credit
Cogent doesn't provide a Throughput Guarantee
Customer will be notified via email 2 business days in advance of scheduled maintenance that is likely to affect service. Maintenance is performed during a standard maintenance window from 3:00am to 7:00am (local time of the COGENT Hub to which Customer's circuit is connected)