MCI 45 Business Days 99.99% 99.99% 99.9% 4 Hour MTTR 50ms Round Trip .05% 99.9% No scheduled maintanence See notes MCI's SLA was last updated Monday January 25, 2010 (DS3 & UP - 60 Business Days)
If SLA isn't met, customer's invoice will be credited an amount equal to 50% of MCI's billed install charge, to include any applicable Internet Port/service install charges and MCI-ordered and -billed access install charges for the Service for which the SLA is not compliant. Dear MCI, please finish updating your page using the information at http://global.mci.com/terms/us/products/internet/sla/ Maintenance is preformed during standard window of 3:00am-7:00am local time of customer serving Central Office.