New Edge Networks 40 Days 99.9% 99.9% 99.9% 4 Hour MTTR 55ms Rount Trip .05 99.9% %scheduled_downtime% See notes New Edge Networks's SLA was last updated Tuesday January 26, 2010 New Edge Networks guarantees to complete the installation of a New Edge Networks ordered telephone company circuit and the activation of a New Edge Networks port within 40 business days for T1 services, 75 business days for T3 services, and within the scheduled installation date provided in writing by a New Edge Networks Sales Manager for OC-3, OC-12, OC-48, or Dedicated Ethernet services. These dates shall be counted from the date New Edge Networks has received all of the following from Customer: signed Service Agreement, signed price quotation or authorized purchase order, completed Customer Information Form, and (if requested by New Edge Networks) completed credit application. Customerís location (MPOE) to the New Edge Networks router connection at the New Edge Point of Presence (POP). This Network Availability guarantee includes the local access circuit (e.g. local loop). Customerís location (MPOE) to the New Edge Networks router connection at the New Edge Point of Presence (POP). This Network Availability guarantee includes the local access circuit (e.g. local loop). The New Edge Network is guaranteed to be available and capable of forwarding IP packets at least 99.9% or greater as averaged over a calendar month. This guarantee is valid between New Edge Networks provided demarcation at the Customerís location (MPOE) to the New Edge Networks router connection at the New Edge Point of Presence (POP). This Network Availability guarantee includes the local access circuit (e.g. local loop). New Edge Networks network latency is guaranteed to be an average round-trip transmission of 55 milliseconds or less between New Edge Networks designated inter-regional transit backbone network routers. New Edge Networks guarantees packet delivery of 99.5% or greater between New Edge Networks designated inter-regional transit backbone network routers.