PAETEC's corporate mission is to be the most customer and employee-oriented business in any market it serves. This challenging objective has led to extraordinary financial and commercial success in a market that has otherwise suffered dramatic losses during the same time period. PAETEC's customer satisfaction rates today are among the highest in the history of the telecommunications industry, and we have a financial position that is the envy of our competitors. For 2003, Deloitte and Touche has identified PAETEC as the second fastest growing technology company in North America. Business success like this doesn't happen by accident.
Quality as a Way of Life
Telecommunications is an inherently complex business, and the value of precise quality control is difficult to overemphasize. No small part of our success has been the result of our dedication to continuous quality improvement in our products, our processes, and our people, and we have the credentials to prove it. PAETEC is the only integrated communications provider in its class to receive ISO 9001:2000 certification, and we regularly seek recertification as ISO standards evolve. ISO 9001:2000 is a rigorous specification of standards for quality management, quality assurance, and continuous process improvement that has been adopted by more than 90 countries around the world. As an internationally respected and highly coveted achievement, ISO 9001 certification underscores PAETEC's long-standing corporate commitment to delivering communications solutions and services of the highest quality.