Sprint's SLA was last updated Monday January 25, 2010
If the IP Port installation interval exceeds this,Sprint will provide a service credit to the customer depending on what port was ordered and if the customer paid for installation charges.There is a table that will be provided to the customer.
If we fail to meet the availibility SLA,we will isuue a credit based on the type of circuit that was ordered.There is a table that wil be provided to the customer.
If we fail to meet the availibity of this SLA,we will issue a credit based on the type of circuit ordered.A complete table will be provided to the customer.
This is how much we guarantee we will deliver.
If the customer meets eligibilty requirements,they will be in line for a service credit.
This SLA covers performance up to the customers premise.
If the average round trip end to end packet loss exceeds the SLA,Sprint will provide a 3 day service credit to eligible customer.