VERIO - NTT Communications
Updated: Monday January 25, 2010
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NTT Named to Fortune Global 500Fortune magazine named NTT No. 4 on its Telecommunications 2004 Global Most Admired Companies list, based on a survey of telecommunications industry directors, executives and analysts who rated companies on nine criteria, including innovation, quality of products/services and long-term investment value. NTT also ranked in the top 20 worldwide in the 2004 Fortune Global 500, which lists corporations with the largest revenue from the past year.
NTT Named to Forbes 2000NTT ranked No. 30 on the Forbes 2000: World's Leading Companies list, based on composite scores for sales, profits, assets and market value. NTT was also included in the top 20 of Forbes' list for companies with the highest sales.
Customer Service Team of the Year National Sales & Marketing AwardVerio was honored with the Customer Service Team of the Year award, a national customer service award from Sales & Marketing Management magazine, recognizing Verio for it's commitment to delivering exemplary customer service, as well as for demonstrating innovation in training. During a specified 12-month period, Verio designed and implemented an exemplary customer service strategy, showing improvements over specified goals in the areas of average speed of answer, mean time to resolve, call handle time, quality assurance monitoring and turnover reduction, resulting in higher customer satisfaction levels and faster, more accurate service and resolution for customers. Verio has made customer care a priority in its business and works consistently to maintain high levels of customer satisfaction through increased responsiveness and attentiveness to customers.
NTT Communications Named "Best in Class" by TelemarkA recent data services user survey by Telemark named NTT Communications Best in Class in the Indispensable to Customers category, which measures customer satisfaction in network reliability, reporting and secure data transfer. NTT Communications scored an "excellent" in the category. The company also received four Telemark Gold Awards for exceptional levels of customer satisfaction in network reliability, secure data transfer and billing accuracy. The survey results reflect NTT Communications' dedication to focusing on customer needs and helping customers grow their businesses.
HostIndexHostIndex.com looks at thousands of Web hosting companies each month and ranks the best hosting companies, based on user feedback, features and pricing, financial stability and customer support. The companies making the list represent the top one percent of hosting companies worldwide, assuring Verio customers they are receiving the best business solutions the industry has to offer. Verio ranked No. 11 for both April and May.
Verio Service Level Guarantee
Network nodes on Verio's Backbone Network create a highly redundant system for measuring and reporting on the health of the Verio Backbone network for our customers.
Terms and Conditions
Available for certain North American NTT/VERIO customers receiving Dedicated Internet Access, including customer's connecting to the NTT/VERIO network via point-to-point circuits, frame relay, T1, DS3, OC3, OC12, Local Ethernet, and Remote Ethernet, as well as certain colocation customers not covered by the Colocation SLA. Customers receiving Remote Ethernet services are included in this SLA only from the nearest backbone network node.
As described below, Verio's Backbone Network Service Level Agreements (SLAs) provide commitments based upon goals in specific areas. Click on the following links to view current performance measurements with respect to the Verio Backbone SLAs:
* The foregoing commitments are subject to certain definitions and limitations set forth in the applicable Verio Backbone Network SLA. For complete details of the Verio Backbone Network SLAs, please go to Verio Backbone SLA Contract Terms.
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