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XO DSL, T1 & T3 Information

XO Communications

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Company Name
XO Communications (XO Communications, Inc.)
XO Communications Services
  • Dedicated Internet access including: dial-up, DSL, fractional to full T1, T3, OCx, Ethernet services up to GigE, private line, and frame relay over a MPLS enabled IP backbone
  • Managed services including: VPN services via Cisco hardware - managed firewall with Cisco or CheckPoint on Nokia hardware
  • Web hosting
  • Voice services: Local, long distance, calling card, conferencing and Interactive Voice Response services, Integrated voice and data circuits, private line.
  • Integrated Voice/Internet service with Dynamic bandwidth allocation
  • Ethernet Over Copper
XO Communications Pricing
XO Communications Highlights
XO™: The National Local Exchange Carrier™ Dedicated to Business - XO is a leading U.S. NLEC™ (National Local Exchange Carrier™) The next step beyond the regional scope of CLECs (Competitive Local Exchange Carriers). XO Financials: Operationally Strong - $391.9M in total revenue for 3Q04 - Current cash on hand, marketable securities and investment in debt securities: $254.2M - Positive 3Q04 EBITDA of $20.5M - Raised $200M in additional capital through private placement (subsequent to 2Q04 end) Technology Fast 50 - In October 2004, XO named to Deloitte & Touche’s prestigious “Technology Fast 50” in Virginia for its 305% revenue growth - Third time in four years XO has been named XO™ Physical Network Assets - Metro Fiber Networks in 63 markets - Additional 12 markets served via shared facilities - OC-192 IP backbone network with eight-node core - Designed exclusively for businesses - Seamless, unified network: no single point of failure - Tier-one Internet connections - Direct access to 100% of Internet traffic - Capacity to peers greater than 35 Gb XO™ Switching Technology Assets Voice Assets - XO handles all classic voice services, including local - 34 Nortel DMS-500 switches - 36 Sonus IP SoftSwitches (81 gateways / presence in 33 markets) - Support all types of voice traffic - Provides XO the ability to incorporate new Web and IP technology into Next Generation voice offerings
XO Communications Service Level Guarantee on Private Line, Clear Channel T1 Service
XO Communications's commitment on provisioning: 30-45 days
XO Communications's commitment on On-net Network Availability: 100% Network Uptime
The XOŽ IP Network, as defined in this section, is guaranteed to be available and capable of forwarding IP packets 100% of the time, as averaged over a calendar month. The XO IP network includes the customer's access port (the port on the XO aggregation router upon which the customer's circuit terminates) and the XO IP backbone network. The XO IP backbone network includes XO owned and controlled routers and circuits (including any transit connections). The XO Network Availability guarantee does not include the local access circuit (e.g. local loop), Customer Premise Equipment (router or CPE) or Customer's Local Area Network (LAN), scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other Internet Service Provider (ISP) networks, and force majeure events (as defined in the relevant service contract).

If the Network Availability guarantee is not met in a calendar month, the customer will receive a credit of 1/30th of the monthly recurring charge (MRC) for that month for each full hour of outage in excess of the 100% guaranteed under this SLA.
XO Communications's commitment on Off-net Network Availability: 100% Network Uptime
The XOŽ IP Network, as defined in this section, is guaranteed to be available and capable of forwarding IP packets 100% of the time, as averaged over a calendar month. The XO IP network includes the customer's access port (the port on the XO aggregation router upon which the customer's circuit terminates) and the XO IP backbone network. The XO IP backbone network includes XO owned and controlled routers and circuits (including any transit connections). The XO Network Availability guarantee does not include the local access circuit (e.g. local loop), Customer Premise Equipment (router or CPE) or Customer's Local Area Network (LAN), scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other Internet Service Provider (ISP) networks, and force majeure events (as defined in the relevant service contract).

If the Network Availability guarantee is not met in a calendar month, the customer will receive a credit of 1/30th of the monthly recurring charge (MRC) for that month for each full hour of outage in excess of the 100% guaranteed under this SLA.
XO Communications's commitment on Maximum Time to Restore: 4 Hours
Mean time to restore is 4 hours.
XO Communications's commitment on Data Delivery: >99% packet delivery
XO Communications's commitment on Maximum Latency: 65 Milliseconds
The XOŽ IP backbone network (as defined in the previous section) is guaranteed to have an average round trip packet transit time within the XO IP backbone network over a calendar month of 65ms or less. The average latency is measured as the average of 15-minute samples across the XO IP backbone network taken throughout the month. The XO Latency guarantee does not include the local access circuit (e.g. local loop), CPE or Customer's LAN, scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other ISP networks, and force majeure events (as defined in the relevant service contract).
XO Communications's commitment on Maximum Packet Loss: <1% packet loss
XO Communications's commitment on Throughput:
XO Communications's commitment on Scheduled Downtime: Yes, see notes
Schedule maintenance downtime window is 1:00 A.M. to 6:00 A.M. CST. Average total hours per month is 1 hour.
XO Communications's termination options: See notes
We offer a 3 month guarantee. For any reason you are dissatisfied with your service during this period, we will switch you back to your existing provider.
XO Communications Contact Numbers
Questions about pricing or to order services: Ashley Cohen (213) 607-8065 Mention T1 Shopper for faster service!
Questions about billing: 1-888-575-6398
Technical Support: 1-888-575-6398
Ashley Cohen
Sr. Account Executive
XO Communications
213.607.8065 office
ashley.a.cohen@xo.com
  • XO services/pricing: 213-607-8065
  • XO technical support: 888-575-6398 *1 *6
XO Communications Technical Tools
XO Communications's ASN number is 2828
XO Communications's Looking Glass/Traceroute tool for measuring network performace is here.
XO Communications References
XO™ Customers XO has approximately 200,000 business customers, including significant deals with such companies as:
  • Philip Services Corporation
  • Gannett
  • Best Western
  • Premier Business Centers
  • RE/MAX Associates
  • Z-Tel Technologies
  • Westec InterActive
  • American Management Systems
  • Hitachi Metals America
  • Microsoft
  • JetBlue
  • Fujitsu America
  • Ticketmaster
  • deltaThree
  • Detroit Public Schools
  • Abercrombie & Fitch
  • Grant Thornton
XO Communications Top Rankings/News
XO Communications Leadership
  • Carl J. Grivner, Chief Executive Officer
  • Wayne Rehberger , Chief Operating Officer
  • Lee Weiner , Senior Vice President and General Counsel
  • Bill Garrahan , Acting Chief Financial Officer and Senior Vice President, Corporate Development
  • Heather Burnett Gold , Senior Vice President, Government Relations
  • Doug Sobieski , Vice President, Fixed Broadband Wireless Services
  • Terri Burke , Vice President, Human Resources
  • Rob Geller , Chief Information Officer
  • Mark Faris , Senior Vice President, Network Operations
  • Matt Harty , President, Commercial Sales
  • Ernie Ortega , President, Carrier Sales
  • Rob Westervelt , President, Indirect Sales
  • Ron Scott , Senior Vice President, XO Communications and Group President, XO Interactive, XO Hosting and XO One
XO Communications Employees

XO employs approximately 4,500 empoyees in the U.S. XO customer care is 24 hours a day, 7 days a week, which means an XO specialist is available any time, all the time. XO sales and care teams are equipped with software from Siebel Systems, which allows them to effectively share customer information and ensure that every person you contact at XO will know you and be able to help you as effectively as possible.

XO Communications Key Dates
Not provided at this time.
XO Communications Headquarters
  • Corporate Headquarters
    XO Communications
    11111 Sunset Hills Road
    Reston, VA 20190-5339
XO Communications Service Locations
XO Local Service Markets

The following are the Metropolitan Statistical Areas where XO provides local voice services. Not all services are available in all locations.

Arizona
  • Phoenix
  • Tucson
California
  • Fresno
  • Los Angeles-Long Beach
  • Oakland
  • Orange County
  • Riverside/San Bernardino
  • Sacramento
  • San Diego
  • San Francisco
  • San Jose
  • Stockton
  • Yolo

Colorado
  • Boulder
  • Colorado Springs
  • Denver

District of Columbia
  • Washington,DC-MD,VA

Delaware
  • Dover
  • Wilmington-Newark,DE-MD

Florida
  • Jacksonville
  • Fort Lauderdale
  • Miami
  • Orlando
  • Sarasota-Bradenton
  • Tallahassee
  • Tampa-St. Petersburg
  • West Palm Beach

Georgia
  • Atlanta

Illinois
  • Chicago

Massachusetts
  • Boston
  • Brockton
  • Lowell
  • Worchester

Maryland
  • Baltimore
  • Washington,DC-MD,VA

Michigan
  • Detroit

Minnesota
  • Minneapolis-St. Paul

Missouri
  • St. Louis

Nevada
  • Las Vegas

New Jersey
  • Bergen-Passaic
  • Jersey City
  • Middlesex-Somerset-Hunterdon, NJ
  • Monmouth
  • Newark
  • Trenton

New York
  • New York
  • Nassau-Suffolk

Ohio
  • Akron
  • Canton
  • Cleveland
  • Columbus
  • Youngstown

Oregon
  • Portland

Pennsylvania
  • Allentown
  • Harrisburg
  • Lancaster
  • Philadelphia
  • Pittsburgh
  • Reading
  • Scranton-Wilkes Barre
  • York

Tennessee
  • Memphis
  • Nashville

Texas
  • Austin
  • Dallas
  • Fort Worth
  • Houston
  • San Antonio

Utah
  • Provo-Orem
  • Salt Lake City

Virginia
  • Richmond
  • Washington,DC-MD,VA

Washington
  • Seattle-Tacoma
  • Spokane

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