Updated: Monday January 25, 2010
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Company Name
XO Communications (XO Communications, Inc.)
XO Communications Services
XO Communications Pricing

Current promotion for up to $3,000 rebate on Xoptions Flex T1.

 Pricing varies based on area.  Please contact Ashley Cohen (213) 607-8065 or ashley.a.cohen@xo.com for pricing information.

 

XO Communications Highlights
XO™: The National Local Exchange Carrier™ Dedicated to Business - XO is a leading U.S. NLEC™ (National Local Exchange Carrier™) The next step beyond the regional scope of CLECs (Competitive Local Exchange Carriers). XO Financials: Operationally Strong - $391.9M in total revenue for 3Q04 - Current cash on hand, marketable securities and investment in debt securities: $254.2M - Positive 3Q04 EBITDA of $20.5M - Raised $200M in additional capital through private placement (subsequent to 2Q04 end) Technology Fast 50 - In October 2004, XO named to Deloitte & Touche’s prestigious “Technology Fast 50” in Virginia for its 305% revenue growth - Third time in four years XO has been named XO™ Physical Network Assets - Metro Fiber Networks in 63 markets - Additional 12 markets served via shared facilities - OC-192 IP backbone network with eight-node core - Designed exclusively for businesses - Seamless, unified network: no single point of failure - Tier-one Internet connections - Direct access to 100% of Internet traffic - Capacity to peers greater than 35 Gb XO™ Switching Technology Assets Voice Assets - XO handles all classic voice services, including local - 34 Nortel DMS-500 switches - 36 Sonus IP SoftSwitches (81 gateways / presence in 33 markets) - Support all types of voice traffic - Provides XO the ability to incorporate new Web and IP technology into Next Generation voice offerings
XO Communications Service Level Guarantee on Private Line, Clear Channel T1 Service
XO Communications's commitment on provisioning: 30-45 days
XO Communications's commitment on On-net Network Availability: 100% Network Uptime
The XOŽ IP Network, as defined in this section, is guaranteed to be available and capable of forwarding IP packets 100% of the time, as averaged over a calendar month. The XO IP network includes the customer's access port (the port on the XO aggregation router upon which the customer's circuit terminates) and the XO IP backbone network. The XO IP backbone network includes XO owned and controlled routers and circuits (including any transit connections). The XO Network Availability guarantee does not include the local access circuit (e.g. local loop), Customer Premise Equipment (router or CPE) or Customer's Local Area Network (LAN), scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other Internet Service Provider (ISP) networks, and force majeure events (as defined in the relevant service contract).

If the Network Availability guarantee is not met in a calendar month, the customer will receive a credit of 1/30th of the monthly recurring charge (MRC) for that month for each full hour of outage in excess of the 100% guaranteed under this SLA.
XO Communications's commitment on Off-net Network Availability: 100% Network Uptime
The XOŽ IP Network, as defined in this section, is guaranteed to be available and capable of forwarding IP packets 100% of the time, as averaged over a calendar month. The XO IP network includes the customer's access port (the port on the XO aggregation router upon which the customer's circuit terminates) and the XO IP backbone network. The XO IP backbone network includes XO owned and controlled routers and circuits (including any transit connections). The XO Network Availability guarantee does not include the local access circuit (e.g. local loop), Customer Premise Equipment (router or CPE) or Customer's Local Area Network (LAN), scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other Internet Service Provider (ISP) networks, and force majeure events (as defined in the relevant service contract).

If the Network Availability guarantee is not met in a calendar month, the customer will receive a credit of 1/30th of the monthly recurring charge (MRC) for that month for each full hour of outage in excess of the 100% guaranteed under this SLA.
XO Communications's commitment on Maximum Time to Restore: 4 Hours
Mean time to restore is 4 hours.
XO Communications's commitment on Data Delivery: >99% packet delivery
XO Communications's commitment on Maximum Latency: 65 Milliseconds
The XOŽ IP backbone network (as defined in the previous section) is guaranteed to have an average round trip packet transit time within the XO IP backbone network over a calendar month of 65ms or less. The average latency is measured as the average of 15-minute samples across the XO IP backbone network taken throughout the month. The XO Latency guarantee does not include the local access circuit (e.g. local loop), CPE or Customer's LAN, scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other ISP networks, and force majeure events (as defined in the relevant service contract).
XO Communications's commitment on Maximum Packet Loss: <1% packet loss
XO Communications's commitment on Throughput:
XO Communications's commitment on Scheduled Downtime: Yes, see notes
Schedule maintenance downtime window is 1:00 A.M. to 6:00 A.M. CST. Average total hours per month is 1 hour.
XO Communications's termination options: See notes
We offer a 3 month guarantee. For any reason you are dissatisfied with your service during this period, we will switch you back to your existing provider.
XO Communications Contact Numbers
Questions about pricing or to order services: Ashley Cohen (213) 607-8065 Mention T1 Shopper for faster service!
Questions about billing: 1-888-575-6398
Technical Support: 1-888-575-6398
Ashley Cohen
Sr. Account Executive
XO Communications
213.607.8065 office
ashley.a.cohen@xo.com
XO Communications Technical Tools
XO Communications's ASN number is 2828
XO Communications's Looking Glass/Traceroute tool for measuring network performace is here.
XO Communications References
XO™ Customers XO has approximately 200,000 business customers, including significant deals with such companies as:
XO Communications Top Rankings/News
XO Communications Leadership
XO Communications Employees

XO employs approximately 4,500 empoyees in the U.S. XO customer care is 24 hours a day, 7 days a week, which means an XO specialist is available any time, all the time. XO sales and care teams are equipped with software from Siebel Systems, which allows them to effectively share customer information and ensure that every person you contact at XO will know you and be able to help you as effectively as possible.

XO Communications Key Dates
Not provided at this time.
XO Communications Headquarters
XO Communications Service Locations
XO Local Service Markets

The following are the Metropolitan Statistical Areas where XO provides local voice services. Not all services are available in all locations.

Arizona California
Colorado
District of Columbia

Delaware

Florida

Georgia

Illinois

Massachusetts

Maryland

Michigan

Minnesota

Missouri

Nevada

New Jersey

New York

Ohio

Oregon

Pennsylvania

Tennessee

Texas

Utah

Virginia

Washington