Updated: Monday January 25, 2010
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Company Name
Xspedius (Xspedius Communications, LLC)
Xspedius Services
Xspedius Pricing

1st Quarter 2006 Promotions:

All voice services include necessary equipment for delivery to your phone system (ie Channel Bank)

Internet T1 Services includes router, and 8 static IP's (more if justified)! Lower pricing offered if you have your own!

Xspedius Highlights
Xspedius Service Level Guarantee on Private Line, Clear Channel T1 Service
Xspedius's commitment on provisioning:
Xspedius's commitment on On-net Network Availability: 99.999%
Internet Availability is defined as the ability for Xspedius’ customers to exchange traffic from their network, across Xspedius’ network to Xspedius’ Internet peering points. Availability of access through the CPE is not guaranteed unless Xspedius provides Managed Router or Managed Firewall service, in which case availability of access through the CPE is guaranteed under the terms of the Managed Router or Managed Firewall service. Availability of access through the local loop to Xspedius’ network is not guaranteed, unless Xspedius provides the local loop entirely on Xspedius’ own facilities.
Xspedius's commitment on Off-net Network Availability: 99.95%
Availability is a measurement of the percent of total time that service is operative when measured over a 365-consecutive-day (8760 hour) period. DS-1 Service is considered inoperative when there has been a loss of signal or when two consecutive 15-second loop-back tests confirm the observation of any severely errored seconds or a bit error rate equal to or worse than 1 x 10^6.
Xspedius's commitment on Maximum Time to Restore: 2-6 hours
Repair effort will be undertaken upon notification of trouble by internal network surveillance and network surveillance and performance systems or by notification of trouble and release of DS-1 Service by the Customer for testing. Xspedius shall comply with the following for Mean Time to Restore (“MTTR”):

2 hours (network equipment)
6 hours (first fibers on cable).
Xspedius's commitment on Data Delivery: 99.99%
Maximum latency Guarantee = 100ms
Metro Ethernet & Long Haul Data Circuits both qualify as data circuitry
Xspedius's commitment on Maximum Latency: 60 ms
Median round-trip latency - Xspedius use “median” rather than “mean” (average) because it provides a more accurate network performance parameter that is not affected by performance anomalies. The median number will be determined by evaluating samples taken throughout the calendar month.
Xspedius's commitment on Maximum Packet Loss: 0.5%
Average packet loss will be calculated by evaluating samples taken from tests run between Xspedius’ network core hubs over the course of a calendar month.
Xspedius's commitment on Throughput:
Xspedius's commitment on Scheduled Downtime: Yes, see notes
Xspedius shall notify Customer 48 hours prior to any Planned Outages and keep Customer apprised of the status of such Planned Outage.
Xspedius's termination options: See notes
Cancellation before installation without penalty. Once service is accepted by customer the contract starts and the penalty is 100% of the contracted monthly recurring revenue times the remaining months in the contract.
Xspedius will always make the right and ethical judgement about any and every outage.  Since our customers come first we feel that they are entitled to credits for outages in services.  Xspedius goes above and beyond our SLA to make our customers satisfied.
Xspedius Contact Numbers
Questions about pricing or to order services: (512)494-1900 ext.10 8:00 am till 5:00 pm CST Mention T1 Shopper for faster service!
Questions about billing: (800) 937-7473 - 8:00 am till 5:00 pm CST
Technical Support: (800) 937-7473 24/7
Xspedius Technical Tools
Xspedius's ASN number is AS6467
Xspedius's Looking Glass/Traceroute tool for measuring network performace is here.
Xspedius References
Xspedius Top Rankings/News
Xspedius Leadership
Xspedius Employees
Xspedius Key Dates
Xspedius Headquarters
Xspedius Service Locations

* Some markets are not listed because they have carrier grade fiber transport services only and are not equipped for retail sale.